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Senior Client Strategy Advisor, Organizing

Senior Client Strategy Advisor, Organizing
Full-Time
Remote (U.S. Only)


About Impactive

Impactive (formerly Outvote), backed by YCombinator and Higher Ground Labs, was founded in 2017 as a get-out-the-vote tool for Democrats. The Impactive product has since expanded to become an all-in-one hub for digital organizing, powering the organizing efforts of some of the country’s largest progressive organizations.

In the 2018 midterms, volunteers contacted over 1 million voters using Impactive. In 2020, we scaled significantly to meet the demand of this unprecedented election cycle. We’ve worked with over 500 clients nationwide, and volunteers have sent over 150 million text messages on behalf of Planned Parenthood, the DCCC, SEIU, Community Change, When We All Vote, Greenpeace, and campaigns up and down the ballot. Our work has been featured in The New York Times, Washington Post, TechCrunch, Fast Company, and many more. 

In 2021, Impactive will expand its platform further into nonprofit, advocacy, and additional markets. This will be an exciting time to play a critical role in helping shape the direction for what's coming next. We will continue to prioritize our progressive values while building a feature-rich platform that will broaden our reach across the impact space.

About the Role

Impactive is seeking an enthusiastic, communicative, partnership-driven manager to join our Client Strategies team. This is a great opportunity to establish visibility and make an impact with the nation’s leading progressive organizations and Democratic campaigns. 

In your role as Senior Client Strategy Advisor, you will serve as the go-to expert for Impactive enterprise clients. You’ll advise our partners to maximize their use of and success with Impactive’s suite of digital organizing tools.

Responsibilities

  • Client Management: Build and manage strong relationships with Impactive clients (including advocacy organizations, nonprofits, unions, and electoral campaigns) by providing a responsive, dependable, and consistent client experience. Oversee all elements of client management, including account set up, trainings, workshops, and internal account operations (troubleshooting, role assignments, etc.). 
  • Product and Domain Expertise: Serve as an Impactive product expert, educating clients on best practices for digital organizing and the optimal ways to leverage Impactive in their organizing programs. 
  • Product Feedback: Collaborate with Impactive’s product team to inform organizing use cases for product development. 
  • Documentation: Collaborate with other members of the Client Strategies team to write content on organizing best practices, product tutorials, training materials, etc. 
  • Inbound Support Requests: Monitor and respond to inbound support requests via our ticketing system, Zendesk. 


Preferred Qualifications

  • 6-10 years of experience in political campaign management, political consulting, and/or organizing
  • Ability to think strategically, with a proven track record of generating, presenting, and testing new ideas and measured, data-driven solutions
  • Demonstrated understanding of trends across electoral campaigns, advocacy organizations, and the progressive political industry at large 
  • Ability to manage time, prioritize tasks, and work within tight deadlines
  • Ability to work independently, collaborate with fully remote teams, and present ideas to C-level executives
  • Experience with NGP VAN or PDI

We don’t expect individual candidates to have expertise across all of these areas—we’re looking for candidates that are particularly strong in a few areas, and are excited to learn in others.

We eagerly accept applicants with diverse backgrounds, experiences, abilities, and perspectives. Impactive is proud to be an equal opportunity employer. We celebrate our employees’ differences, and know that those differences⁠ — of all kinds⁠ — make us infinitely stronger.


Compensation and Work Environment

  • Salary: $80,000-$110,000 per year, depending on experience 
  • 90-100% of medical and dental insurance premiums paid
  • Ability to contribute to a 401(k)
  • Quarterly revenue sharing bonus program
  • Unlimited PTO with minimum of three weeks off per year
  • Paid parental leave, ranging from 10 weeks at start of employment to 16 weeks for longer-tenured employees
  • Live and work from anywhere in the U.S., with flexible hours
  • $500 work-from-home equipment stipend at start of employment
  • $500 per quarter professional development stipend
  • $750 per year charitable contribution matching
  • Work with an inspiring and dedicated team of passionate activists and organizers 

Applying

Please submit an application here. Applications will be reviewed on a rolling basis, but please apply by July 18, 2021 for priority consideration.

Apply
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