Part-Time Technical Support Associate
Part-Time (20-30 hours per week)
Remote (U.S. Only)
Impactive (formerly Outvote), backed by YCombinator and Higher Ground Labs, was founded in 2017 as a get-out-the-vote tool for Democrats. The Impactive product has since expanded to become an all-in-one hub for digital organizing, powering the organizing efforts of some of the country’s largest progressive organizations.
In the 2018 midterms, volunteers contacted over 1 million voters using Impactive. In 2020, we scaled significantly to meet the demand of this unprecedented election cycle. We’ve worked with over 500 clients nationwide, and volunteers have sent over 150 million text messages on behalf of Planned Parenthood, the DCCC, SEIU, Community Change, When We All Vote, Greenpeace, and campaigns up and down the ballot. Our work has been featured in The New York Times, Washington Post, TechCrunch, Fast Company, and many more.
In 2021, Impactive will expand its platform further into nonprofit, advocacy, and additional markets. This will be an exciting time to play a critical role in helping shape the direction for what's coming next. We will continue to prioritize our progressive values while building a feature-rich platform that will broaden our reach across the impact space.
About the Role
Impactive’s Client Strategy team provides strategic customer support and technical support, empowering clients to become Impactive experts. The Technical Support Associate will be responsible for responding to clients’ technical support requests efficiently and accurately. We are seeking a team member eager to constantly deepen their knowledge of our software platform and digital organizing strategies.
We eagerly accept applicants with diverse backgrounds, experiences, abilities, and perspectives. Impactive is proud to be an equal opportunity employer. We celebrate our employees’ differences, and know that those differences — of all kinds — make us infinitely stronger.
Please submit an application here. Applications will be reviewed on a rolling basis, but please apply by September 26, 2021 for priority consideration.